1. WHAT ARE YOUR MINIMUM ORDER QUANTITIES?
Our MOQs for cut and sew projects starts from 80 pieces per colour per design and we require a minimum of 6 designs or colorways per order, totaling to 480 pieces per order.
MOQs for sportwear starts from 100 pieces per colour per design.
MOQ for custom knitwear starts from 100 pieces per colour per design.
MOQ for denim starts from 100 pieces per colour per design.
MOQ for headwear starts from 100 pieces per colour per design.
For custom hardware, trims, notions, dyeing, printing, embroidery, different MOQs applies. Please kindly enquire for more details.
2. HOW LONG DOES THE PROCESS TAKE FROM DESIGN TO DELIVERY?
From design to delivery, the whole process usually takes about 3 months.
Product development lead-time: 2 weeks from the payment of the product development charges and when all the details are confirmed.
Sample lead-time: 3-4 weeks from the date once the tech packs are approved, and the purchase of notions / labels / tags / packaging are made unless otherwise stated.
Mass production lead-time: 4-8 weeks from the date we received the approved tech packs, payment of deposit, purchase order, notions / labels / tags / packaging in order unless otherwise stated.
Click here for an overview of how long each stage of the process takes.
3. WHAT FABRICS DO YOU HAVE?
We have a library full of fabrics such as cotton, denim, Georgette, lace, leather and many others. We will gladly show you our fabric swatches depending on your budget and designs. We also offer fabric sourcing as part of our service should you have a particular fabric in mind that is not available in our library.
For more information about fabrics, check out our fabric glossary page: Fabric glossary
4. HOW DO I SELECT MY FABRICS
Once you have filled in our pre-fill form with your fabric reference for each design, our sourcing team will take 2-3 days to source for suitable fabric options and send them to you for your selection before we start on the sample in your selected fabrics.
5. RETURN OF PRE PRODUCTION SAMPLES
We require all approved samples to be sent back to our factory as the working and approved reference before we start production.
The cost of shipping the samples will be borne by the customers.
6. SAMPLE REFUND POLICY
Sample fees can only be refunded in full if more than 300 pieces of the sampled design in the sampled color is ordered.
There is no refund for print, dye, embroidery unless more than 300 pieces of the sampled design in the sampled color is ordered.
7. CUSTOMIZED HARDWARE / GARMENT ACCESSORIES / PACKAGING SERVICES
At Bryden, we offer the possibility to have your own customized hardware, garment accessories and packaging to create a fully branded product.
Click to find more about our range of custom solutions for your brand: Labels and packaging
8. MODE OF PAYMENT
We accept payment via cash, bank transfer or Paypal. For payment by Paypal, there will be an additional 4% surcharge for Paypal fees.
9. SHIPPING OPTIONS
We provide both air and sea freight services via our various shipping partners. However as sea freight is charged on a CBM (cubic metre) basis, it might be advisable to use air freight for quantities smaller than 3000 units as it more cost and time efficient.
Custom taxes and duties might be charged on shipments going to your destination and into China. Please note that the customer will be required to bear for the cost of these taxes and duties.
10. EXPORT CLEARANCE
All shipments handled by BRYDEN will have their export permits and custom documentation done and these charges are included in the shipping charges.
If you wish to make your own shipping arrangements, please note that BRYDEN will base the order on a FOB (Free on board) basis and BRYDEN shall not be responsible for the export clearance of the goods to your destination.
11. CAN YOU SHIP TO MY COUNTRY?
We ship to most locations in the world. For shipping rates, please kindly get in touch with us for a custom quote.
For shipping, we do not buy insurance by default. For instances where shipment are missing or are stuck in your destination country customs, Bryden is not liable for any losses after the goods have been handed over to the shipper. Please kindly arrange for purchase of insurance based on your cargo invoice value to insure your goods against such force majeure occurrences.